COVID-19 Updates

We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC) and providing options to help employees modify how they work, including flex scheduling and remote work wherever possible. This page will be updated daily and kept current during this ever-evolving situation.

Here are important updates regarding our operations:

Customer Service

Our Customer Service team is working remotely and is available for phone orders, support or questions at 1-385-557-2554. They are also available for support or questions by email at 

Customer Service is available Monday-Friday from 9am-5pm (Mountain).

Online Ordering

While our teams are working remotely, there has been no interruption or delays in accepting or processing orders. Buy with confidence knowing we stand ready to process your order.

Shipping Timeframes

Due to unprecedented demand for home gyms and social distancing protocols caused by COVID-19, we are experiencing minor delays in processing orders. Please allow up to five business days to process your order. Shipping times can range from 7-14 business days via our third party freight carriers. Most orders will arrive within 7 business days once your receive a confirmation your order has shipped.* Shipping delays caused by local disruptions are possible. Thank you in advance for your patience as we all work hard to deliver your order in a timely manner during this ever-evolving situation.

* Within the Contiguous United States.