Can I Combine Orders or Add Items to My Order?

Unfortunately, we cannot combine or modify any orders once they have been placed.

How Much Does Shipping Cost?

Enjoy FREE shipping on EVERY order, no minimums.

How Does it Ship?

• Items under 150 lb are shipped Parcel by UPS or FedEx.

• Items over 150 lb are shipped on a pallet by an LTL freight carrier and delivered curbside.

How Does Shipping Work?**

• Most orders are processed within approximately 24 hours.

• After processing, shipping typically takes 1–2 weeks.

• Once your order has shipped, you will receive an email confirming the shipment details, including the freight carrier's name, contact information, and tracking number.

• After shipping, delivery usually takes an additional 1–7 days, depending on your location.

• Before delivering your order, the freight company will call you to schedule a time for delivery.

• Destination times vary depending on weather, distance, and accessibility to your city. Some cities, including lower-populated areas, may require additional time because the carrier may have to transfer to a local carrier.

• Shipping times are only estimated and not guaranteed. Times may fluctuate due to inventory availability, holidays, and weekends. ForceUSA.com will not ship certain products into protected areas.

• It is your responsibility to get the product in your home.  The freight driver can not assemble or help you bring the product into your home or up any stairs.

• On deliveries over 150 lb (LTL Deliveries), items will be delivered curbside at the end of your driveway.

• On deliveries under 150 lb, items will be delivered to the front of your residence.

• Your shipment leaves our dock in perfect condition. Upon arrival, please inspect for damage and incorrect quantity before signing.

• Any damage to contents should be noted on the bill of lading for a claim against the carrier. Failure to properly inspect your shipment before signing off limits our liability and the freight carrier.

• Shipping to Hawaii, Alaska, Martha's Vineyard, Nantucket, and other remote locations can be arranged by calling our customer service department at 800-556-4949. Additional shipping charges will apply.

* Does not include sales tax.

** Limited to the 48 contiguous United States excluding Martha's Vineyard, Nantucket, and other remote locations

Our Guarantee

Your satisfaction is our priority. That’s why we offer a 30-Day Money Back Guarantee on all purchases. If you’re unsatisfied with your product, you can return it within 30 days of delivery for a refund, subject to our return policy.

Our Return Policy

General Return Guidelines

• All returns must be approved in advance. Contact customer service to obtain a Return Merchandise Authorization (RMA) before shipping.
• To be eligible for a refund, contact us within 30 days of receiving the product with your order ID and the reason for the return.
• Refunds are not issued after the return period.
• A 15% restocking fee applies to all returns and will be deducted from the amount refunded to you.
• Original shipping charges are non-refundable and will be deducted from the amount refunded to you.
  
• We do not refund products that were obtained from a source other than forceusa.com. 
• If you decide to return your item for any reason, you are responsible for any assembly labor charges you may have elected to purchase. 
• You are responsible for return shipping charges which will be deducted from your refund amount. Shipping charges are based on the actual amount quoted from the freight carrier and may be higher than the flat rate shipping fee you were charged at the time of purchase.

Return Shipping & Packaging Requirements

• All returns must be in their original packaging and secured on a pallet if initially delivered that way.
• Products must be in like new condition.
• If a package is returned due to an incorrect shipping address or phone number, the customer is responsible for all associated shipping and storage costs.

Refund Processing

• Once the returned item is received at our warehouse, please allow 3-5 business days for processing.
• Refunds will be issued to the original payment method within 24-48 hours after processing.

Defective or Damaged Products

• Product defects must be reported within 30 days of delivery to qualify for a replacement or refund.
• After 30 days, any product issues will be handled under the terms of the product warranty.

Cancellations & Order Refusals

• Once your order has left our warehouse, the order can no longer be canceled, and our return and refund policy will apply. 
• If an order is canceled after processing but before shipment, a restocking fee of up to 15% may apply.
• If an order is refused upon delivery, the customer is responsible for all shipping and handling costs incurred in both directions.

How to Return a Product

To return any merchandise, please call us Monday through Friday from 9 am-5 pm (MST) at 1 (385) 557-2554 or email us to receive a Return Merchandise Authorization number and shipping instructions. 

We stand behind every Force USA product. These warranties only apply to products purchased in the United States and supersede the factory warranty listed in the owner's manual.

The liability of Force USA under this warranty shall be limited solely to the repair or replacement of the product within the warranty period. Force USA warrants each new product to the original purchaser only.

This Force USA warranty covers only failures due to structural, cable, pulley, and workmanship defects when the product is operated under normal conditions and properly maintained. It does not cover damage during transport/delivery, or failure due to misuse, abuse, neglect, misapplication, alteration, or improper assembly of the product.

The replacement or repair provided under the Force USA warranty is the user's responsibility, and the customer will be responsible for any freight charges. Force USA will not be liable for any consequential damages or breach of any implied warranty on the Force USA fitness equipment range. Force USA reserves the right to provide reconditioned parts and/or to request a return and repair of existing defective parts on the Force USA product.

Home Warranty

Applies to equipment used exclusively in a private indoor home setting by home occupants. Examples include basements, garages, and workout rooms located inside a home, condo, or townhome.

• Lifetime (Frame)
• 10 years (Moving Parts)
• 1 year (Upholstery & Attachments)

All products come standard with a home warranty. Use of home rated products in commercial settings voids the warranty.

Commercial Warranty

Applies to select equipment used in semi-private or public nonresidential facilities. Monthly fees may or may not be charged. Examples include: commercial gyms, firehouses, hotels, personal training studios, and apartment complexes.

• Limited Lifetime (Frame)
• 5 years (Moving Parts)
• 6 months (Upholstery & Attachments)

Use of commercial products in residential settings automatically activates the home warranty outlined above.

Commercial Grade Products:

• C20 All-In-One Trainer
• Functional Trainer Rack
• Tandem Tower
  
• G15 Pro All-In-One Trainer
• G20 Pro All-In-One Trainer
• X15 Pro Multi Trainer
• X20 Pro Multi Trainer
• Pro FID Bench
• Ultimate Leg Press Hack Squat Combo
• Solitude Abdominal / Back Extension Machine
• Solitude Abductor / Adductor Machine
• Solitude Assisted Chin-Up / Dip Machine
• Solitude Bicep / Tricep Machine
• Solitude Lat Pulldown / Seated Row Machine
• Solitude Leg Extension / Leg Curl Machine
• Solitude Leg Press Machine / Calf Raise
• Solitude Rear Deltoid / Pec Fly Machine

Disclaimed Warranties

TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXPRESS WARRANTY, IMPLIED WARRANTY, WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND WARRANTY OF NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, ARE EXPRESSLY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW; AND FORCE USA NEITHER ASSUMES NOR AUTHORIZES ANY PERSON OR ENTITY TO ASSUME FOR IT ANY DUTY, OBLIGATION OR LIABILITY IN CONNECTION WITH ITS PRODUCTS. FORCE USA HEREBY DISCLAIMS AND HAS ABSOLUTELY NO LIABILITY FOR ANY AND ALL ACTS OF THIRD PARTIES, INCLUDING DEALERS, ASSEMBLERS, OR MAINTENANCE PROVIDERS. IN THE EVENT OF A CLAIM OR A DISPUTE INVOLVING FORCE USA OR ITS SUBSIDIARY, THE VENUE SHALL BE SALT LAKE COUNTY IN THE STATE OF UTAH. UTAH STATE LAWS AND APPLICABLE FEDERAL LAWS SHALL APPLY AND GOVERN THE DISPUTE. THE MAXIMUM RECOVERY UNDER ANY CLAIM AGAINST FORCE USA SHALL BE STRICTLY LIMITED TO THE PURCHASE PRICE OF THE DEFECTIVE PART. FORCE USA SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, ANY CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, DAMAGES FOR THE LOSS OF TIME, LOSS OF EARNINGS, COMMERCIAL LOSS, LOSS OF ECONOMIC OPPORTUNITY AND THE LIKE.

Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State. Force USA does not and has not authorized any person or entity to create for it any other obligation, promise, duty or obligation in connection with this Product.